Need help with your design or your Venngage account? Depending on what you're trying to do, you can either use AI Designer or contact Venngage Customer Support.
AI Designer is an AI-powered assistant designed to help you create and improve your designs in the Editor using AI.
Customer Support is a live-assistant feature designed to answer anything regarding the editor, from How to use the powerful features available to Live Chat assistance by a team of real people who can help with your account, billing, technical issues, and any questions about using Venngage.
Use this guide to determine which option is right for you.
Where to Find AI Designer and Customer Support
AI Designer
You can access AI Designer directly from the Editor while working on your design.
- Open a design in the Editor.
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Click the AI Designer button in the right-side panel.
- Type your prompt and let AI Designer help you make changes to your design.
Customer Support
You can reach Customer Support through the chat widget available on the Venngage website or while you're signed in to your account.
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Click the Chat icon in the bottom-right corner of the page.
- Ask anything regarding the editor by typing your questions OR Directly access the Help Centre or Ask for a Live Chat Support.
Contacting Customer Support while you're signed in allows our team to locate your account more quickly and provide faster assistance.
Use AI Designer for Design Assistance
AI Designer is your in-editor design assistant. It helps you edit and enhance your existing designs using natural language prompts, so you can make changes without manually updating each element.
AI Designer can help you:
- Rewrite or improve text
- Change colors or themes
- Add or replace icons and images
- Suggest layout improvements
- Resize an element
- Generate charts, tables, timelines, and other design elements
- Provide design recommendations
Example prompts
- "Make this infographic more professional."
- "Rewrite this paragraph to sound more engaging."
- "Replace these icons with healthcare icons."
- "Make the element smaller."
AI Designer is best when you want Venngage to make edits to your design for you.
Contact Customer Support for Account or Technical Issues
Customer Support is here to help whenever you have questions about using Venngage, not just for account-related concerns.
Our team can provide step-by-step guidance, explain how features work, and help troubleshoot issues while you're working in the Editor.
Contact Customer Support if you need help with:
Using the Editor
- How to use editor features
- Step-by-step instructions ("How do I...")
- Live guidance while creating your design
- Finding the right feature or tool
- Sharing and collaboration
- Downloading or exporting your design
- Troubleshooting unexpected editor behavior
Your Account
- Billing or subscription questions
- Refund or cancellation requests
- Login or password issues
- Account management
- Reporting bugs or technical issues
If you're wondering how to do something in Venngage, Customer Support is the best place to ask. Our team can walk you through the process and answer your questions in real time.
Quick Comparison
| If you want to... | AI Designer | Customer Support |
|---|---|---|
| Automatically edit my design | ✓ |
|
| Rewrite text using AI | ✓ |
|
| Update colors or visuals | ✓ |
|
| Generate design elements | ✓ |
|
| Improve my layout automatically | ✓ |
|
| Learn how to use an editor feature |
|
✓ |
| Ask where to find a tool |
|
✓ |
| Get step-by-step instructions |
|
✓ |
| Get live help while editing |
|
✓ |
| Troubleshoot an editor issue |
|
✓ |
| Fix a billing issue |
|
✓ |
| Request a refund |
|
✓ |
| Report a bug |
|
✓ |
Which One Should I Choose?
Choose AI Designer if your goal is to create, edit, or improve your design.
Choose Customer Support if you want to learn how to use Venngage, need help finding or using a feature, have questions while working in the Editor, or need assistance with your account or a technical issue.
A simple way to remember the difference:
- Want AI to edit your design? → Use AI Designer.
- Want guidance or have a question about using Venngage? → Contact Customer Support.
FAQs
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Can AI Designer answer billing or subscription questions?
No. AI Designer is focused on helping you create and improve your designs using AI. For billing, subscriptions, refunds, or account-related questions, please contact Customer Support.
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Can Customer Support edit my design for me?
Customer Support can explain how features work, guide you how to use the editor, answer product questions, and troubleshoot issues, but they don't create or redesign content for you. For design assistance using AI, use AI Designer.
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What if I'm not sure whether I should use AI Designer or Customer Support?
If you have any question regarding the editor, need help how to use our features, or want to talk to a live agent Customer Support is a helpful place (just type in your question), if you want to automatically edit or improve your design using AI start with AI Designer.
If your issue is related to your account, billing, downloads, or something isn't working as expected, contact Customer Support, moreover you can reach us at support@venngage.com
Related Articles
-
AI Designer: Your In-Editor Design Assistant
Learn how to use AI Designer to edit and improve your existing designs. -
How to Contact Venngage Customer Support
Learn how to contact our support team through live chat and what information to include for faster assistance. -
Mastering AI Design: A Guide to Effective Prompting
Discover best practices for writing prompts that help AI Designer generate better results.
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