We're sorry to see you go! 💙

At Venngage, we work hard to support your design needs and exceed your expectations. If you have feedback on how we can improve, please email us at support@venngage.com. We’d love to hear from you.


You can cancel your subscription on your own or get help from us:

• Chat with us through live support.

• Email us at support@venngage.com and our team will assist you with the cancelation.

How to Cancel Your Subscription

1. Log into your account.

2. Go to your account profile:

   • Click here to open your Account page, or

   • Click your initials in the top-right corner → select My Account.

     

3. On the left toolbar, click Subscription.

   

4. Scroll to the bottom and select Cancel Subscription.

   

   
    

5. Leave a rating and feedback, then click Cancel Account.

   

    

⚠️ Note: If you change your mind, click Wait, I’ll Stay to stop the cancelation process and return to your account.

6. A confirmation modal will appear. Click Yes, Cancel to finalize.

   

Check Your Subscription Status

• Go back to Account → Subscription.

• Under Status, you should see Canceled.

  

If you don’t see this or run into issues, contact Support via chat or support@venngage.com.

Note: Always check the subscription end date. In most cases, when a plan is canceled through the website, the cancellation takes effect at the end of the current billing cycle, rather than immediately.

Video Guide

FAQs

🔹 What happens to Team or Class sharing when I cancel?

• Business plans (Teams): Shared designs in Team folders will become unavailable.

• Education plans (Classes): Shared designs will also become unavailable.

• Connected accounts (students or teammates) will automatically revert to the Free plan.

🔹 Will I still have access after canceling?
Yes. You’ll keep paid features until the end of your billing cycle.
Example: If you cancel mid-month on a monthly plan, you’ll still have access until that billing cycle ends.

🔹 Can I change my plan instead of canceling?
Yes! Go to Account → Subscription and use Manage Subscription to upgrade or switch plans without canceling.
👉 See: How to manage your subscription.

🔹 Do you offer a free trial?
We don’t currently offer free trials. But contact us via chat or support@venngage.com — our team can check your eligibility for special deals.

Curious about upgrading? Compare our plan features side by side.