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Canceling your subscription

Kat
Kat
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Need Help Canceling Your Subscription?

If you need assistance canceling your subscription, please email us at info@venngage.com, and we will help you with the cancellation process.

You can also reach out to our live support agents directly via chat by following the video below:

 

We're Sorry to See You Go

At Venngage, we strive to provide a service that supports your design needs and exceeds your expectations. If you have any feedback on how we can improve, please feel free to reach out to us at info@venngage.com.

 

Cancel Your Subscription

You can easily cancel your subscription from your Account page. Just follow these simple steps:

 

Access your subscription details

Log into your account.

 

Access Your Account Profile

To access your account profile, either:

  • Click on this link, or

  • Click your initials in the top-right menu and select "My Account" from the drop-down.

 

A close-up of the Account menu in the Venngage top bar; the 'My Account' option in the menu is highlighted by a red box.

  1. Click the Subscription tab on the left toolbar of the Account page.

  2. Scroll to the bottom of the page and click "Cancel Subscription".

 

The user clicks the Account button in the top bar, from the Venngage homepage. The user clicks 'My Account' in the account menu. The page redirects from the Home page to the Account page, open to the Profile tab. The user clicks the 'Subscription' tab underneath the profile tab in the left sidebar, and scrolls down the page with their subscription details, to the header 'Manage Subscription'. Under this header, the user clicks 'Cancel subscription'.

 

Confirm Your Subscription Cancellation

We value your feedback. Please leave a rating and any comments about your cancellation experience. Once done, click "Cancel Account" to finalize the process.

 

A user moves through the process for cancelling their subscription, which includes answering questions like rating Venngage's platform services on a scale, providing details about why they are cancelling their subscription, and leaving feedback in a comment box, before they click 'Cancel account'.

 

Note:

If you decide not to proceed with the cancellation, click "Wait, I'll Stay" to return to your account page without making any changes to your subscription.

 

The user clicks 'Cancel account'. A widget pops up, with the heading 'Are you sure you want to cancel?' The user clicks 'Yes, Cancel', and is redirected to a page with the heading 'Your account has been successfully downgraded'.

Are you sure you want to cancel?

When you click "Cancel Account", a modal will pop up on your screen, asking you to confirm.

Click "Yes, Cancel" to confirm canceling your subscription. 

NOTE: To quit the cancelation process, click No, I'll Stay and return to your account page without changing your subscription.

 

Check Your Subscription Status

  1. Go back to your Account details page.

  2. Click the "Subscription" tab to view your subscription details.

  3. Under "Status", you should see "Canceled" if the cancellation was successful.

 

A user access their Account page, and clicks on the 'Subscription' tab. The user's account reflects that their subscription is canceled in the right view pane of the page, where the header 'Subscription details' appears and under 'Status' it reads 'Canceled'.

Need Help or See Something Unexpected?

If you notice something you didn’t expect or need additional support making changes to your account, please contact our Support team via chat or email us at info@venngage.com.

 

Questions or comments? We want to hear from you!

Chat with us using the messenger in our Help Centre, 
or email us at info@venngage.com.

 

Frequently Asked Questions

What happens to Team sharing (Business plan) or Class sharing connections (Education plan) when I cancel my subscription?

When you cancel your subscription to a Business or Education plan, any designs shared with you in a "Team" or "Class" folder will become unavailable.

Additionally, anyone with an account connected to yours—such as students' accounts on an Education plan or Team members on a Business plan—will have their subscription updated to a Free plan.

Will I have access to my paid features after I cancel?

You will retain access to paid features until the end of the billing cycle you've already paid for.

For example, if you cancel a monthly subscription 15 days before the end of the billing cycle, and you've already paid for that month's subscription, you'll still have access to paid features for those 15 days.

When you cancel a subscription, you are indicating to our system that all future bills will be canceled.

How do I modify my subscription without canceling it?

  1. Follow the instructions above to access the Subscription tab under your account details.

  2. Use the prompts on the Subscription tab page to upgrade or change your subscription plan.
    If you're already on a paid subscription, use the buttons under Manage Subscription.
    Refer to this article for more detailed instructions.

Do you offer a Free Trial?

Currently, we do not offer a Free Trial for paid subscriptions. However, please reach out to us via chat or email us at info@venngage.com, and we will check your eligibility for any available deals!

 

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