Privacy Policy

Venngage does not develop or train any AI models internally, nor do we use any user input to train, refine, or improve AI systems. The AI functionality provided through our tools is powered entirely by external, third-party providers, and we do not access, store, or process your input for model development or training. Your content and data are solely used to generate the requested output in real-time and are not retained for future AI improvements or training purposes.

Venngage uses technology from third-party providers to enable certain AI features. By using these features, you consent to share your input, including any personal data, with these third-party providers to support functionality within our service. This may include third parties such as OpenAI, LLC.

As a company that builds AI-powered design products and helps teams bring AI into their workflows, we also have a responsibility to use these technologies thoughtfully ourselves. We see AI as a tool that enhances human judgment, not something that replaces it, and we hold our internal use of AI to the same standards of quality and integrity that guide our products.

We want to be transparent about how AI fits into our work: where it supports research, drafting or design, and where human review, expertise and final decision-making remain essential. This AI Usage Policy explains how we do and do not use AI internally, so you can rely on the quality, accuracy and integrity of the materials we publish.

How We Use (and Don’t Use) AI

We use AI as an assistive tool to help with tasks, such as:

• Drafting and refining content
• Summarizing information
• Exploring design options and layouts
• Structuring data and running basic checks for quality or consistency

AI does not:

• Replace human judgment or decision-making
• Replace human editing or subject-matter expertise
• Set core design direction or brand standards
• Perform final fact-checking on its own
• Approve or publish content without human review

Where relevant, we may disclose when AI has supported the creation of our content or designs.

Copyright and Usage Rights

You retain full rights to use any content (Output) generated through Venngage's Universal Generator. However, Venngage cannot guarantee that generated content is free of copyrighted elements from other sources, such as brand names, taglines, domains, or images, which could be the property of others. We encourage you to verify compliance before using the Output commercially or publicly.

Acceptable Use

By using Venngage, you agree to refrain from creating or sharing harmful content. Venngage reserves the right to suspend or terminate accounts found to misuse our tools.

As the user, you are responsible for the content you input, including text, images, and other materials, and for the resulting Output. Please avoid including sensitive personal information (e.g., racial, political, religious, health, or sexual data) in any input.

Venngage does not claim copyright over your Input or Output. You may use your Output for any lawful purpose at your own discretion. When using AI-generated content publicly, we request that you disclose it as AI-generated.

Venngage may set limits on the number of AI-generated Outputs, with notifications provided if you approach these limits.

Human Oversight & Review

All AI-assisted work is reviewed, edited, and approved by the Venngage team or external subject-matter experts before it is published.

Our teams are responsible for:

• Checking clarity, usefulness and brand alignment
• Refining AI-generated drafts or visuals
• Verifying that content meets our standards
• Making final decisions on what is released

AI may speed up parts of the process, but humans remain accountable for the final result.

Accuracy, Fact-Checking & Mitigation of Hallucination

AI outputs can be incomplete or incorrect, so we treat them as suggestions, not as facts. To ensure factual accuracy, we:

• Verify important facts, data and claims against reliable sources
• Correct or discard AI content that conflicts with verified information
• Limit AI use in areas where accuracy cannot be reliably checked

When there is a conflict, verified information always takes priority over AI-generated suggestions.

AI Safety & Ethical Use

Venngage is committed to using AI in a responsible and ethical way. We do not use AI to:

• Create harmful, discriminatory or deceptive content
• Generate fake or synthetic testimonials and endorsements
• Impersonate real people
• Produce large-scale automated content farms

• Engage in deceptive SEO practices or manipulate public perception

   

Ongoing Evaluation

We regularly review how we use AI to keep pace with new technologies, risks and regulations. As standards evolve, we may update our tools, safeguards and this policy to ensure our use of AI remains responsible, transparent and aligned with user expectations.

Disclaimer

The content generated by Venngage’s AI tools is produced by automated systems and has not been reviewed for accuracy by Venngage. The generated Output does not reflect the views or opinions of Venngage.

Venngage makes no promises or guarantees regarding the accuracy, completeness, or reliability of the AI-generated Output and disclaims any responsibility for errors, omissions, or actions taken based on this Output. 

Feedback

We value your feedback on our AI products. Please Contact our Support team anytime to share your thoughts and suggestions.