ⓘ Section Summary

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Effective Date: May 25, 2018

Updated: September 29, 2026

At Venngage Inc., we value your privacy. As a company registered and operating under the laws of Canada, we are committed to protecting your personal information in compliance with applicable data protection and privacy laws.

This policy explains how we collect, use, and safeguard your data when you visit our website, sign up for an account, or use our services. By accessing Venngage or creating an account, you agree to the terms outlined in this Privacy Policy.

When and How We Collect Data

We begin collecting data the moment you interact with Venngage — through our website or emails.

We collect information in two ways:

• Data you provide directly, such as when you sign up, create a design, or contact support.

• Data collected automatically, like your device type or browsing behavior.

Examples of when we collect data:

• Browsing our website or using our app

• Signing up for an account or newsletter

• Creating, editing, or publishing a design

• Upgrading your subscription

• Contacting our customer support team

• Clicking our ads or links in emails

What Types of Data We Collect

Here are the different types of data we collect from you:

Contact Details

• First and last name
• Email address

Job Information

• The type of organization you work for
• Your role

Financial Information

• Credit card number and details

Data from your designs

• Any personal data you have entered into your designs (ie, resumes, CV,..etc)

Data that identifies you

• Your IP address
• Device & browser type and version
• Time zone setting
• Geolocation information about where you might be
• Operating system and version
• Language preference

Data on how you use Venngage

• Your URL clickstreams (the path you take through our site)
• Features clicked or used, widgets added on designs, how you customize our templates, and other actions you take on the application
• How long you stay on our pages, what you do on those pages, how often

ⓘ Section Summary

We collect data like: your contact details, job information, financial information (for subscriptions), design contents, personal information like IP address, timezone and geolocation information, features you click on or use in our application, and marketing data. 

Read more on the types of data we collect, and how we collect them.

Why We Collect Your Data

We use the personal information we collect to operate, maintain, and provide to you the features and functionality of Venngage. We use your data for certain reasons where we have a legal basis to do so. Here are the reasons for which we process your data:

• Delivery of our service

We collect your data to deliver our service to you - accessing your account (login and authentication), storing and accessing your designs, remembering your settings, and processing payment.

• Personalization of user experience

We also use your data to personalize content on our website and application for you, such as displaying content in your preferred language. We use information of your role, type of organization, and your preferences to recommend templates and designs that are relevant to your work and style. We also recommend templates based on the types of designs you have created on the application.

• Improving Venngage

We constantly measure and improve the user experience in Venngage. We use data on how users use Venngage to inform decisions such as new features, updating existing features, identifying and fixing bugs, managing the availability of our service and backend infrastructure, and optimizing the response times of page loads.

• Customer support

We use your information to respond to your customer support requests via chat, email or phone. We send you notifications to inform you of updates on your requests and/or other relevant information related to the requests.

• Communicating with you

We send you emails to communicate important updates, new features, products and services, updated pricing, promotions and relevant content such as help articles, educational videos and webinars based on your role and the types of designs you have created.

Google API Services User Data Disclosure

When you choose to sign up for, log in to, or connect your Venngage account using Google OAuth, Venngage accesses only the Google user data necessary to provide the functionality you have requested.

• Data We Access and Collect via Google OAuth

When you connect your Google Account to Venngage, we may receive basic account and profile information made available by Google, which may include:

• Your name
• Your email address
• Your Google account identifier
• Your language or locale preference, if provided by Google

The specific information we receive depends on the Google permissions you authorize. We request only the minimum Google OAuth scopes necessary for the functionality we provide.

• How We Use Google User Data

We use Google user data to:

• Create, authenticate, and maintain your Venngage account
• Associate your Google Account with your Venngage account
• Maintain your login session and account security
• Provide features and functionality that you request
• Provide customer support related to your Venngage account or Google-connected functionality
• Maintain, secure, and improve the user-facing functionality of Venngage

We do not use Google user data for targeted advertising, personalized advertising, retargeting, or advertising profiling.

We do not sell Google user data.

We do not use Google user data for purposes unrelated to the functionality for which you provided access.

• How We Store and Protect Google User Data

Google user data is transmitted to Venngage using secure, encrypted connections and is protected using appropriate technical and organizational security measures.

Google user data may be stored on Venngage's systems and infrastructure and may be processed by service providers that support Venngage's operation, such as cloud hosting and infrastructure providers. These providers may access or process Google user data only as necessary to provide services to Venngage and are subject to appropriate contractual and confidentiality obligations.

• How We Share Google User Data

We do not sell Google user data or share it with advertising networks, data brokers, or other third parties for advertising purposes.

We may disclose or transfer Google user data in the following limited circumstances:

1. Service Providers and Subprocessors: We may provide Google user data to service providers that process data on our behalf when necessary to operate, secure, maintain, or provide the Venngage functionality for which the data was accessed.
2. User-Requested Functionality: Where you explicitly request a Venngage feature that requires transferring or using Google user data with another service, we may do so as necessary to provide that feature, subject to your authorization and applicable Google requirements.
3. Legal Requirements: We may disclose Google user data when required by applicable law, legal process, or a valid governmental request, or when necessary to protect the security, rights, or property of Venngage, our users, or others.

We do not transfer Google user data to third parties for their own advertising, marketing, or data-broker purposes.

• Retention and Deletion of Google User Data

We retain Google user data only for as long as necessary to provide the functionality for which it was accessed, maintain your Venngage account, maintain security, comply with legal obligations, resolve disputes, and enforce our agreements.

When Google user data is no longer necessary for these purposes, we delete or anonymize it in accordance with our data retention and deletion practices.

You may request deletion of your Venngage account and associated Google user data by contacting us at support@venngage.com. Where applicable, you may also disconnect Venngage from your Google Account through your Google Account settings. Disconnecting Google access does not necessarily delete Google data previously received and stored by Venngage; to request deletion of that data, please contact us using the method above.

• Google API Limited Use Compliance

Venngage's access to and use of information received from Google APIs complies with the Google API Services User Data Policy, including its Limited Use requirements. Our use and transfer of Google user data is limited to the purposes described in this Privacy Policy and the functionality presented to users.

Note: Google user data obtained through Google APIs is not used for targeted advertising, personalized advertising, retargeting, advertising profiling, or other advertising purposes. General Venngage marketing activities described elsewhere in this Privacy Policy are based on information collected through Venngage's own services and other permitted sources and do not change the restrictions applicable to Google user data.
 

Your Privacy Rights

When you log on to the Venngage website, sign up for our Services or log in to use our application, we give you the option to choose your privacy settings, and show you the names of the applications providing cookies. You have the right to opt in or out of letting us collect and store data related to functionality, performance, activity, and essential services. 

• Functionality

These cookies help us provide you with a more personalized and enhanced experience, and remember your settings.

• Performance

These cookies help us analyze how many people use Venngage, where they come from and how they use it. If you opt out of these cookies, we can’t get feedback to make Venngage better for you and all our users.

• Interaction

These cookies track activity to help show you relevant marketing emails as you browse the internet.

• Essential

These cookies are always on in order to make Venngage safe and usable. With these, we’re able to offer you the services you need.

Right of access

You have the right to access information we hold about you, including:

• the categories of data we’re processing
• the purposes of data processing
• the categories of third parties to whom the data may be disclosed
• how long the data will be stored
• your other rights regarding our use of your data

Right to update your personal data

You have the right to make us update incomplete, incorrect, unnecessary or outdated personal data about you.

Right to be forgotten

If you no longer want to use Venngage, you have the right to ask us to erase all personal and user data we hold about you. This includes all data in your account, including your designs.

Right to object to data processing

You have the right to request that we stop processing your personal data for marketing purposes, communication purposes or on other compelling legal ground. 

Right to data portability

You have the right to request that your data be exported. If you are part of a Business or Education account with other users, we will not do so to the extent that this involves disclosing data about any other user. We will provide a copy of your data in JSON or CSV format.

Right to withdraw consent

You have the right to withdraw your consent at any time.

You can exercise your rights by sending us an email at support@venngage.com. We will comply with your request as soon as we can, no more than one month of your request.

ⓘ Section Summary

You have specific rights regarding access to the data that Venngage collects, related to how you use our services and communications you receive from us. To request this data, update it, or delete it, please contact us. 

Privacy of Children

Protecting the privacy of young children is important to us. Venngage services are intended for general audiences and are not directed towards young children. Children under 13 are not allowed to register with our website. We do not knowingly collect personal information from children under the age of 13 without the consent of their parents or guardians. In the event that we learn that we have collected personal information from a child under 13 without parental consent, we will delete that information as quickly as possible.

How Long do We Store Your Data

We will routinely archive and delete your data when you no longer use our services or interact with our communications.

We will stop actively using any personal identifiable information about you within 26 months from the last time you used Venngage or interacted with our communications.

We will delete your personal data from our archives no later than 8 years from the last time you used Venngage, interacted with our communications, or as agreed with you in a separate contract.

ⓘ Section Summary

When you stop using our service or opening our emails, we'll archive any personal, identifiable information associated with your profile within about 26 months from the last time you did. We'll delete your personal data from our archives no later than 8 years from the last time you used Venngage, interacted with our communications, or as agreed with you in a separate contract.

How We Store Your Data

We consider the confidentiality and security of your information to be of the utmost importance. We will use industry standard physical, technical and administrative security measures to keep your personally identifiable information confidential and secure.

Because the Internet is not a 100% secure environment we cannot guarantee the security of personally identifiable information. Please remember that:

• You provide personal data at your own risk. Unfortunately, there is some risk that an unauthorized third party may find a way to circumvent our security systems or that transmission of your information over the Internet will be intercepted.

• You are responsible of your username and password: keep them secret and safe!

• If you believe your privacy has been breached, please contact us immediately on support@venngage.com

ⓘ Section Summary

We do everything we can to keep your data safe, but there is still minimal risk associate with using any online service. Keep your password and information secret and safe, and if you see any communications from us or content on our website that seems fishy, let us know at support@venngage.com.

Third Parties Who Process Your Data

We use third party providers for a variety of data processing, storage, and communication needs. We believe these third party providers are the best-in-class in their respective roles. The following are our main third party service providers, and what data they collect or we share with them, and why they need it:

• Amazon Web Services (AWS): Data hosting and storage

• Google Analytics & Ads: Performance and marketing tracking

• Mixpanel: Product analytics

• Zendesk: Customer communication and support

• Stripe: Payment processing

Each provider only processes data necessary for their function and in accordance with strict privacy standards.

More Information on Cookies

What are cookies

Cookies are pieces of text that may be sent to and saved by your web browser when you access our website. Web beacons are small graphic files linked to our servers that allow us to track your use of our website and related functionalities. Cookies and web beacons allow Venngage to serve you better and more efficiently, and to personalize your experience on our website.

Your web browser stores these cookies in a way associated with each website you visit, and you can see your cookies through your browser settings.

How we use cookies

We use cookies to enable our servers to recognize your web browser and tell us how and when you use our services. Our cookies do not, by themselves, contain information that personally identifies you. However, we do use cookies to identify that you have logged in and that your web browser has accessed aspects of the services, and we may associate that information with your account if you have one. This information, in turn, is sometimes used to personalize your experiences on the services.

How to block cookies

You can opt out of specific cookie collection from your account settings. You can also block cookies by activating a setting on your browser allowing you to refuse the setting of cookies. You can also delete cookies through your browser settings. Please visit the help pages of your web browser for specific details.

Please note that some cookies are essential to our service's functionality. If you delete cookies or refuse to accept them, you might not be able to use some or all of the features we offer. You may not be able to log in, store your preferences, and some of our pages might not display properly. Please note that where third parties use cookies we have no control over how those third parties use those cookies.

ⓘ Section Summary

We use third party providers for our data processing, storage, and communication needs, and to build additional tools that improve the user experience. These providers use cookies to collect data, without personally identifying details, but which are associated with your account and how you use our application. You can opt out of providing these cookies; however, this could cause issues with how our application runs on your device or cause the application to stop working entirely.

Sharing of Personal Information

Venngage does not sell, lease, rent or otherwise disclose your personal data to third parties unless otherwise stated in this policy.

• We may share your personal data if we have your consent to do so.

• You may access third party services through the using of our services, for example by clicking on externally-pointing links. You may also choose to share information that you have created in our website (infographics, charts, designs and similar), with those third party services (for example, by syndicating posts to Twitter or Facebook). This Privacy Policy only governs information we collect and you are responsible for reading and understanding those third party services’ privacy policies.

• We may be obligated by mandatory law to disclose your personal data to certain authorities or other third parties, for example, to law enforcement agencies in the countries where we operate. We may also disclose and otherwise process your personal data in accordance with applicable law to defend Venngage’s legitimate interests, for example, in civil or criminal legal proceedings.

• If we decide to sell, buy, merge or otherwise reorganize our businesses in certain countries, this may involve us disclosing personal data to prospective or actual purchasers and their advisers, or receiving personal data from sellers and their advisers. By using this site, you acknowledge that such transfers may occur, and that any acquirer of Venngage may continue to use your personal information as set forth in this policy.

ⓘ Section Summary

We don't share any of your personal data, with the exception of the third party providers we identify in this policy. We may share your personal data if we have your consent to do so, or if we are directed to under law in the countries where we operate. If Venngage is sold, bought, or merged with another business in any of the countries where we operate, our policies around how we share and manage your data may change, and those changes will be reflected in our privacy policy. 

How to Contact Us

We’re always keen to hear from you. If you’re curious about what personal data we hold about you or you have a question or feedback for us on this policy, our websites or services, please get in touch.

As a technology company, we prefer to communicate with you by email – this ensures that you’re put in contact with the right person, in the right location, and in accordance with any regulatory time frames.

Please send us an email at info@venngage.com.

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