Support Centre

What Data We Collect and How We Collect It

Krystine
Krystine
  • Updated

Venngage uses the data we collect from cookies and other sources to ensure our Editor and related products work securely and efficiently—and to keep improving your experience with our tools.
 

Types of Data We Collect

Below is a summary of the kinds of data Venngage may collect and how they’re used.
An infographic depicting different types and uses of data, transcribed in the list below.

How You Use Venngage

We track how you interact with our products to improve functionality and design, including:

  • Your URL clickstreams (the paths you take through our site)

  • Features clicked or used, widgets added to designs, and template customizations

  • Time spent on pages and how frequently you visit them


Contact Details

We collect basic contact information when you sign up or interact with our platform, including:

  • First and last name

  • Email address

  • Job title and role

  • Type of organization

  • Location (where you’re designing from)


Device & Technical Information

  • IP address

  • Operating system and version

  • Device and browser type/version

  • Time zone

  • Geolocation (approximate)

  • Language preference


Financial Information


Your Designs

  • Any personal data entered into your designs (e.g., resumes, portfolios, etc.)


Marketing Data

  • Ads you click and the platforms where they appear

  • Emails opened and links clicked within those emails


Data Sources

We collect data directly from you and from third-party platforms, depending on how you use Venngage.

A chart with details of what actions a user performs and what data is being provided, sorted by sources and the categories listed above. The entire chart is reproduced in the table below.

 

When you:

We collect data about:

You provide data about:

3rd party sites send us data about:

Access our website or application

Where you're designing

 

 

Sign up for our newsletter

Where you're designing

Contact details

 

Sign up for our application

How you use Venngage and where you're designing

Contact details Contact details (if you sign up via Facebook or Google)

Create a design

How you use Venngage

 

 

Edit a design

How you use Venngage

Your designs

 

Upgrade to a paid subscription

How you use Venngage

Financial information

 

Publish a design

 

How you use Venngage

Your designs

 

Contact a customer support agent or read a help article

How you use Venngage

Contact details and your designs

 

Receive an email from us

Marketing data

 

 

View or interact with our ads on a 3rd-party site

Where you're designing

 

Marketing data

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The feature(s) discussed in this article is available on the following Venngage subscription plans: Free, Premium, Business and Enterprise.

Curious about upgrading? Compare our plan features side by side.

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