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Setting up TFA (Two-Factor Authentication)

Krystine
Krystine
  • Updated

Available on: Enterprise plans

Adding Two-Factor Authentication (TFA) adds an extra layer of security to your Venngage account, ensuring your login requires more than just a password.

 

Access Your Account Details

  1. Log in to your Venngage account.

  2. Click Account in the top menu and select My Account from the drop-down.

 

Enable Two-Factor Authentication

  1. On the Profile tab, click Enable next to Two-Factor Authentication.

  2. Enter your login credentials to confirm your access.

  3. Review your account information—update your email, password, or add a mobile number if needed by clicking the Edit (pencil icon) and submitting your changes.

  4. Click Manage Two-Factor to proceed to the TFA setup page.

 

Add a Two-Factor Method

  1. Click Add Two-Factor.

  2. Select your preferred method from the Select a Method drop-down (email or mobile).

  3. Ensure your contact information is correct and click Send a One-Time Code.

  4. Check your email or mobile device for the 6-digit verification code.

  5. Enter the code in the Verification Code field and click Enable.

On the confirmation page for the Two-factor authentication page, a modal appears in the center top of the page, with sections for displaying the user's email account and any mobile phone associated with the user's account. At the bottom of the modal to the right side, a link appears to continue the process; it reads 'Manage two-factor'. The user clicks this link and is redirected to the next page, where the heading 'Two-factor authentication' appears. The text on this modal reads 'Two-factor authentication adds an additional layer of security to your account by requiring more than just a password to login. Configure one or more methods to utilize during the login'. Under this text, a table appears with three columns: Method, Value and Action. Under the 'Method' column is the text 'No methods have been configured'. A button underneath the table labelled 'Add two-factor'. The user clicks the Add two-factor button. The next page loads, with the heading 'Enable Two-factor'. On the page, several categories related to the user's account appear and options for enabling TFA. A drop-down at the top modal allows the user to select a method for authentication; the drop-down menu underneath it displays 'email'. Instructions on the page indicate that the user should click the button 'Send a one-time code' in order to enable two-factor authentication using their email address. The user clicks this button, and the notification 'A one-time user code was sent' appears at the top of the page. The user pastes a verification code into the text field at the bottom of the modal labelled 'Verification code'. The user then clicks the 'Enable' button at the botom of the modal.

 

Store Your Recovery Codes

  • After enabling TFA, you'll see a list of recovery codes.

  • Save these codes securely—they allow you to log in if you lose access to your phone or email.

  • Each code can only be used once.

A page in the Two-factor authentication set up process appears, with a notification at the top reading 'Two-factor authentification has been enabled'. Two rows displaying a total of 10 recovery codes that have been censored appear underneath text explaining to the user that because this is the first time they have enabled two-factor authentication, these recovery codes need to be saved by the user as a fail safe or back up for their account.

 

Using TFA

  • Once enabled, you'll be asked to authenticate with your phone or email each time you log in.

  • Enter the 6-digit code sent to your chosen method to access your account.

 

Need Help with TFA?

Contact Customer Success for assistance with:

  • Disabling TFA for a specific user

  • Changing the email address used for email TFA

  • Updating the SMS phone number for TFA

  • Modifying password requirements for your Enterprise account

 

✨ Two-Factor Authentication keeps your account safe while letting you focus on creating professional designs without worry.

The feature(s) discussed in this article is available on the following Venngage subscription plans: Free, Premium, Business and Enterprise.

Curious about upgrading? Compare our plan features side by side.

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