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Resetting your password

Renée Meloche
Renée Meloche
  • Updated

Available on the following Venngage subscription plans: Free, Premium, Business and Enterprise.

If you forgot your password and you're locked out of your Venngage account, you can reset it automatically with your email address.

Click Log in in the top bar or go to https://infograph.venngage.com/signin to start the sign-in process. 

The log in modal from the Venngage homepage. The heading reads jdsmith at gmail.com. Underneath is a blue Continue button, and below a divider are two buttons. One says Log in with Google and displays the Google logo; the other says Log in with Facebook and displays the Facebook logo. Underneath these buttons, text reading New to Venngage? Sign up. appears. The Sign up text is hyperlinked.

On the "Log In" page, enter the email you used to sign up for your Venngage account and click Continue.

A user clicks the Log In link in the top bar of the Venngage website, from the homepage. The page loads the log in modal. The user enters their email and clicks 'Continue'.

Click "Forgot your password?" and enter your email again.

A user has entered their email account into the log in modal, and the modal prompts them to enter their password. They click 'Forgot your password?' under the password field instead. The modal changes to the 'Forgot your password?' widget, and the user follows the prompt to re-enter their account email into the field on the widget, then clicks the continue button.

Click "Continue" to send an email with a reset link to the email address.

The user clicks the continue button on the 'Forgot your password?' widget, where they have entered the email address associated with their account. The modal redirects to a widget with the heading 'Check your email'. The text reads 'We've sent you an email to help you reset your password. If you have not received your email within 5 minutes, please contact support at info@venngage.com. The user clicks the 'Done' button at the bottom of the widget.

Check your email. The password reset link should appear in your inbox within 5 minutes.

If you don't see it, check your Spam folder to make sure it didn't get filtered out.

Still don't see the reset email? Use the chat feature on this page to connect with a live help agent in less than 1 minute, or reach out to us at info@venngage.com.

 

The feature(s) discussed in this article is available on the following Venngage subscription plans: Free, Premium, Business and Enterprise.

Curious about upgrading? Compare our plan features side by side.

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