Support Centre

Why didn't I get my password reset email?

Renée Meloche
Renée Meloche
  • Updated

Available on the following Venngage subscription plans: Free, Premium, Business and Enterprise.

Having trouble changing, recovering or resetting your password? Learn what else you can do.

The page went blank after I clicked the "reset password" link. 

If you are redirected to a blank page after clicking the reset password link and you used Google or Facebook Authentication to sign up for a Venngage account, sign out of your Venngage account, and then navigate to the link.

I tried to reset my password and all I see is a blank page.

When you try to reset your password but you've used Google or Facebook Authentication to sign up for a Venngage account, ensure that you are completely signed out of Venngage and then try the password reset link again. The password reset link only works for your email and the password linked to your Venngage account, and not for single-sign on (your Google or Facebook account credentials).

I didn't receive my password reset email.

If it's been over 5 minutes since you requested a password reset email and you still don't see it in your inbox, here are a few things you can try:

  • Check your "Spam" folder. Sometimes email filters will catch password reset emails and send them to your Junk mail.

  • Request another password reset email. You can try to reset your password again, just in case you sent it to the wrong email address the first time.

Still don't see the reset email? Use the chat feature on this page to connect with a live help agent in less than 1 minute, or reach out to us at info@venngage.com.

 

Questions or comments? We want to hear from you!

Chat with us using the messenger in our Help Centre, 
or email us at info@venngage.com.

 

I don't have access to the email I used to set up my account.

If you are still logged in to your Venngage Account, change the email registered to your account to an email address you have access to.

If you registered with a work email and you're no longer with the company, try reaching out to your employer or email service provider to get temporary access. Log in and change your account email to one you have access to.

Can't change your email address? Connect with a live help agent using the chat feature on this page, or reach out to us at info@venngage.com.

I can't enable MFA (Multi-factor Authentication).

Multi-factor authentication is only available for Venngage users on Enterprise subscription plans.

I changed the phone number I used to set up MFA.

Multi-factor authentication is only available for Venngage users on Enterprise subscription plans.

Book a call with your Account Manager or contact Customer Success to change your phone number or disable MFA.

I can't change my password when I use SSO (Single Sign On).

Single-sign on is only available for Venngage users on Enterprise subscription plans.

If you're signed in to Venngage with SSO, log out. Log back into Venngage using your email and password, not SSO. Go to your My Account page and change your password.

 

The feature(s) discussed in this article is available on the following Venngage subscription plans: Free, Premium, Business and Enterprise.

Curious about upgrading? Compare our plan features side by side.

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