Support Centre

Changing your subscription plan

Renée Meloche
Renée Meloche
  • Updated

Upgrade, modify, or manage your Venngage subscription plan.

Access your subscription details

Log into your account and click Account on the top menu. Select My Account from the drop-down.

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Click Subscription in the left sidebar.


How do I upgrade my plan?

Upgrade from a Free to Premium plan

Click 'Get Premium' or 'Get Business' if you're interested in our business plan.

Enter your credit card details. Enter a coupon code if you have one.
Choose your billing preference, then click "Confirm Payment" to submit.


Upgrade from Premium to Business

From the Subscription tab, click the "Upgrade to Business" button to change from a Premium to a Business plan.

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From here you can also update your credit card information or switch your billing schedule (monthly, quarterly or annual).

Interested in expanding your Business account to include more seats (10+)? 
Reach out to us or learn more about our Enterprise plan.

Downgrade your subscription

To change your subscription to a lower tier, reach out to us via chat or and we'll make the changes you request to your subscription. You can also manage and view changes to your plan type on the Subscription page.

Note on payment: When you switch from a higher tier to a lower tier subscription, your account will hold the credit from your previous payment.

For example, if you're going from a Business plan to Premium and you've already paid the monthly fee for your Business subscription, our billing system will account for the number of days in the month you were on Business, and the remaining days you were on Premium.

The amount you paid for Business will go against the total cost of that bill (based on the number of days you used Business and when you switched over to Premium), and we'll apply the remaining credit to your future Premium bills. 

The feature(s) discussed in this article is available on the following Venngage subscription plans: Free, Premium, Business and Enterprise.

Curious about upgrading? Compare our plan features side by side.

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