The Commenting Feature (available on Business and Enterprise plans) is a powerful tool for streamlining communication when working on collaborative designs. Leave comments on your designs in Teams or Groups, reply to threads, resolve questions or approve content and identify areas for improvement.

Add a comment

Click on the comment icon in the top right corner of the editor to enter comment mode. A yellow frame will appear around the design canvas when "Comment Mode" is enabled.

Click anywhere on the design canvas to add a comment.

Write your comment and click send (the green "paper plane" icon" or hit the Return key on your keyboard.

TIP: Your comment will appear on the canvas 
next to a "comment pin"–a circular icon with 
your initials that will stay visible on the 
canvas when in comment mode, even if the 
comment is closed. 

[GIF description: The user clicks the comment icon in the top right corner of the toolbar in the Venngage Editor. A thin yellow frame becomes visible around the design in the Editor. The user clicks on the design canvas and types into a modal (box) that says "Add a comment." They click the green button on the modal with a paper plan icon to post the comment. End.]

Edit a comment

Click on the comment you want to edit. You can only edit comments you have posted on a design.

Click on the 3 dots ("meatball" menu) next to the comment text, in the comment box.

Click "Edit comment" and type your modification into the text field. When you're done click "Save" or click "Cancel" to leave the comment the way it was.

[GIF description: The user clicks on a comment pin as described above and edits their comment, saving it when they are finished. End.]

Read or resolve a comment

To read a comment, either mouse over or click on the comment pin–the circular icon with the commenter's initials that indicates a posted comment.

[GIF description: The user mouses over and then clicks on a comment pin as described above. End.]

Mousing over the comment pin will show the comment text, date and time posted, but in order to resolve the comment you have to click on comment pin.

To resolve a comment, click on the comment pin to open the full comment box.

Click on the circled checkmark icon in the top right of the comment box.

[GIF description: The user clicks on a comment pin as described above. When the comment box appears, the user clicks the "Resolve" icon (a checkmark in a circle). The comment and comment pin disappear. End.]

When a comment is resolved, the comment and comment pin will disappear from the design canvas.

See, hide, or "unresolve" resolved comments

With "Comment Mode" enabled, you can toggle your view to see comments that have been resolved, hide them, or reverse the "resolve" so that they display with other comments.

See resolved comments by opening the "Comment Mode" menu at the top of the comment mode frame.

Ensure comment mode is enabled (the speech bubble icon in the right corner of the top toolbar has a yellow background; if not, click on the icon).

Click the "Comment Mode" box at the top of yellow frame enclosing the design canvas.

From the Comment Mode controls menu at the top of the design canvas, click on "Show resolved comments" to enable this view.

The comment pins from any resolved comments will appear on the design canvas. Mouse over them or click any comment to read or interact with it.

[GIF description: The user enables "Show resolved comments" as described above. Comment pins of resolved comments become visible (the pins are semi-transparent) on the design canvas, and the user mouses over them to read the comments. End.]

Hide resolved comments by opening the "Comment Mode" menu again and clicking on "Hide resolved comments".

[GIF description: The user enables "Hide resolved comments" as described above. Comment pins of resolved comments are no longer visible on the design canvas. A comment that has not been resolved remains visible. End.]

TIP: Resolved comments won't show on the 
design canvas unless comment mode is 
enabled with "Show resolved comments". To
make a resolved comment visible on the 
canvas outside of comment mode, you must
reverse the resolve and restore it.

Reverse a resolved comment ("unresolve" or make it visible on the design canvas outside of comment mode again) by entering comment mode and selecting "Show resolved comments" and clicking on the comment's "resolve" icon to deselect it.

[GIF description: With "Comment Mode" enabled, the user selects "Show resolved comments" as described above. Comment pins of resolved comments become visible on the design canvas alongside comments that are not resolved. The user clicks the pin for a resolved comment and clicks the circled checkmark icon, deselecting it. The user opens the comment mode menu to change the view to "Hide resolved comments" and the comment remains visible. End.]

Reply to a comment

Click on the comment icon in the top right corner of the editor to enter comment mode. A yellow frame will appear around the design canvas when "Comment Mode" is enabled.

Click on any comment pin to open it.

Write your comment in the "Reply" textfield, and click send (the green "paper plane" icon" or hit the Return key on your keyboard.

[GIF description: The user enables comment mode and clicks into the design canvas to post a new comment. They click on the comment and reply to it. End.]

You can reply to your own comments to thread them, or click on someone else's comment to respond.

Hide comments or exit "Comment Mode"

Open the Comment Mode menu with comment mode enabled and click "Hide comments" to hide all comments on the design canvas. This will also automatically disable comment mode.

[GIF description: The user clicks the comment icon in the top right corner of the toolbar in the Venngage Editor. A thin yellow frame becomes visible around the design in the Editor, and the user clicks the comment mode control menu at the top of the design canvas. From the menu they click "Hide comments", disabling comment mode and hiding all comments pins on the design, as described above. End.]

Exit comment mode by opening the Comment Mode menu and clicking "Close comment mode" or by clicking on the speech bubble Comment icon in the top right toolbar.

[GIF description: User disables comment mode on design in Venngage Editor, as described above. End.]

TIP: When comment mode is disabled, all 
resolved comments are hidden, and the yellow
frame around the design canvas disappears.
Comments that are NOT resolved will still
appear on the design, under comment pins.

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Find a comment using Notifications

Notifications make it easy to see a list of the comments your Team or Group Members left on your design.

Access the design you shared with your Team or Group. You can do a few different ways:

• from the "My Designs" page (accessible from the Home page)

• from the Team Designs page (Business users)

• from the Group you shared it in (Enterprise users)

Open the design. In the top toolbar of the Editor, click the Notifications (bell) icon; when you have new notification, the icon will have a red background.

From the Notifications menu, you can read your notifications or click on each notification to open the comment on the design canvas.

[GIF description: User clicks on Notification icon in top toolbar of Editor to check comment notifications, as described above. End.]

TIP: If you have multiple comment notifications,
you can use the Notifications menu to mark them
all as "read". Click the Notifications icon in
the top toolbar and then click "Mark all as read"
to clear the comment notifications. 

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