Account Settings and Billing

Understand how to manage your subscription, update your account details and more

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26 articles in this collection
Written by Eugene Woo, Midori Nediger, Duone Adams and 2 others

Account Settings

Reset or Change Your Password

Learn how to change or reset your password.

Written by Jinjin Li
Updated over a week ago

Change the Account Email

Learn how to change your email.

Written by Jinjin Li
Updated over a week ago

Update Your Profile

Use this guide to change the email address or password on your account.

Written by Jinjin Li
Updated over a week ago

Change the Website Language

Change the website language

Written by Jinjin Li
Updated over a week ago

Permanently Delete Your Account

This article show you how to permanently delete your Venngage account.

Written by Jinjin Li
Updated over a week ago

Downgrade from Business Monthly to Premium Monthly

Switch from a monthly Business subscription to a monthly Premium subscription.

Written by Duone Adams
Updated over a week ago

What happens if a Team Administrator cancels their plan?

Understand the implications of a business plan administrator cancels their subscription

Written by Wesley Bowles
Updated over a week ago

Enterprise MFA

Enable enterprise MFA to add multiple layers of security to your account.

Written by Jinjin Li
Updated over a week ago

Billing

Upgrade to a Paid Subscription

Use this guide to upgrade to one of our paid subscription plans.

Written by Jinjin Li
Updated over a week ago

Apply a Coupon Code

Use this guide to understand how to apply a coupon when upgrading.

Written by Jinjin Li
Updated over a week ago

Cancel a Subscription

Use this guide to cancel a paid subscription and understand what happens when you cancel.

Written by Jinjin Li
Updated over a week ago

Refund Policy

This article outlines our refund policy

Written by Eugene Woo
Updated over a week ago

Can I Get a Receipt for My Subscription?

Written by Jinjin Li
Updated over a week ago

How to Access and Download Receipts

Learn how to access your Billing History so you can download receipts.

Written by Jinjin Li
Updated this week

Can you send us a W9 or W8 form?

Written by Jinjin Li
Updated over a week ago

Billing for Teams on Business

Use this guide to understand how much it costs to add someone to your team.

Written by Jinjin Li
Updated over a week ago

Payment Options and Invoices

We can prepare an invoice for you to pay through a check or credit card.

Written by Eugene Woo
Updated over a week ago

Do Non-Profits or NGOs Get a Discount?

Written by Jinjin Li
Updated over a week ago

Education Plan

Share a Design With Your Class

Learn to share a design with your class, copy a design into your account and more.

Written by Jinjin Li
Updated over a week ago

Managing a Class on Education

Learn to add and delete students.

Written by Jinjin Li
Updated over a week ago

Business Plan

How to invite your team members

Get more done by collaborating with your team members

Written by Midori Nediger
Updated over a week ago

Getting Started as a Guest or Team Member

Welcome to Venngage. Using this guide you can start collaborating with your team on designs.

Written by Jinjin Li
Updated over a week ago

Create and Share Templates with Your Team

Learn how to share templates with your team.

Written by Duone Adams
Updated over a week ago

Organize Designs Using Folders

Learn how to use folders to organize your designs.

Written by Jinjin Li
Updated over a week ago

How to Use My Brand Kit

Learn how to use the brand kit.

Written by Duone Adams
Updated over a week ago

How much does it cost to add a Team member to my Business Plan?

Understand the costs associated to adding team members to business plans

Written by Wesley Bowles
Updated over a week ago