We will honour any reasonable request for refunds up to 30 days of the original transaction.
If you would like a refund, please send us an email at firstname.lastname@example.org and one of our support representatives would be happy to verify your eligibility for a refund.
Venngage is unable to offer a refund if exports or downloads of designs have occurred during your current billing cycle.
Even if the account has remained inactive or unused, we continue to allocate and pay for resources such as hosting, bandwidth, servers, maintenance, backups and upgrades for the account.
Thank you for your understanding.